The delivery time can be found in the article description. The delivery takes place between Monday and Friday from around 8:00 a.m. to 5:00 p.m. After the shipping confirmation, our freight forwarder will contact you with an appointment proposal, either by email or by phone. If you are not available at your specified telephone number, please contact us immediately to avoid delays.

Always plan a small time buffer if the freight forwarder should be unpunctual due to the traffic situation.

Your goods will be carefully packed and palleted to protect them in the best possible way when transported. Be prepared that the packaging looks different than on our product illustrations.

Our tip: Hold a carpet knife and garbage bags after delivery.

It is extremely important that you take enough time to thoroughly check the goods when delivery. Regardless of whether some drivers are pushing to hurry, no driver leaves without your signature. Please be aware of the urgency: As soon as you have signed the driver, the goods are considered by the freight forwarder as without defects and damage. After that, it is no longer possible to claim transport damage. This regulation is strict and without exceptions.

Check you during the freight forwarder:
- Is the number of pallets right?
- Is your name on the Supreme Docet?
- Are the pallets in perfect condition: no damage, the foiling without tears, no pollution?
- Is the packaging of the furniture intact?

Should visible damage to the palette, the foiling or cardboard box are found:

1. Note on the rolling card: Notice the damage on the forwarding of the freight forwarder and let yourself be handed over a copy.

2. Alternative delivery note: If there is no roller card available, use the enclosed delivery note and have it contrasted by the driver.

In the event of minor damage, you can still accept the shipment.

In the event of major damage, please refuse acceptance.

Be assured that we deliver replacement immediately and free of charge if the damage is documented correctly. Corporate customers should note that not noticed obvious damage to the goods acceptance can lead to a loss of claim to subsequent performance. It is important to proceed carefully. Possible damage prefers too much than one too little.

If damage is determined, we offer a solution in the form of a spare part or a new delivery.

Required photos:
- from the damage
- from the box with visible article code

A cell phone camera is completely sufficient. You can quickly and safely and safely us Form provide.

During a delivery of "free curb", the shipment on the roadside or on the sidewalk is unloaded. This also means that it is the decision of the freight forwarder whether the goods will still be brought to the customer's front door. Normally, however, this is not a problem and the freight forwarder also parks the goods where the customer wishes.

Freights are only people. Especially with difficult to access buildings and large deliveries, it may require some diplomacy, but at least friendliness so that your goods are not unhappily unloaded. Please check beforehand that nothing stands in the way and the freight forwarder can also drive through with a lifting car. Speditors are often under time pressure and are very grateful for the preparatory work.

The expected delivery time is displayed in every product in our web shop and confirmed in the order confirmation. If the delivery date changes, you will be informed early by email. Changes can result from delaying order approval (e.g. with late payment in advance) or by a customized production planning. It can also happen that your products are available earlier.

The planned delivery day is usually communicated by phone or email about 1-2 days in advance.

We can usually offer you a professional assembly service. Please read our information page and please write to us. To the assembly service

Please send us a message using the contact form and be sure to enter your order ID so that we can edit your request quickly.

1. You will receive a return slip for package -capable items.

2. If the article was delivered by the freight forwarder, it will also pick it up again. The freight forwarder reports to you within 14 days to make a pick -up date.

Information on the legal right of withdrawal can be found in our cancellation policy.

Please pack the goods in such a way that they survive the return shipping undamaged and add the delivery note.